Privacy Policy
This privacy policy outlines how Elarabet collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood the terms set out in this Elarabet privacy policy.
Information We Collect
When you register and use Elarabet, we collect various types of personal information necessary to provide you with our gaming services. The information we gather includes personal identification details such as your full name, date of birth, postal address, email address, and telephone number. We also collect account information including your chosen username, password, and transaction history. Financial data such as payment card details, bank account information, and details of deposits and withdrawals are processed securely through our payment service providers. Additionally, we collect technical information including your IP address, browser type, device information, operating system, and gameplay data to improve our services and ensure safe gaming practices. We may also gather verification documents such as copies of identification documents, proof of address, and payment method verification as required by our licensing obligations and to prevent fraud.
How We Use Your Information
The personal data collected through Elarabet is used for specific purposes that enable us to deliver our services effectively and maintain a secure gaming environment. We use your information to create and manage your gaming account, process your deposits and withdrawals, and verify your identity in compliance with anti-money laundering regulations and licensing requirements. Your data helps us provide customer support, respond to your enquiries, and resolve any disputes that may arise. We analyse gameplay patterns and user behaviour to improve our gaming platform, develop new features, and personalise your gaming experience. Your information is essential for implementing responsible gaming measures and safe gaming protocols, including setting deposit limits and identifying potential problem gambling behaviours. We also use your data to comply with legal obligations, prevent fraud, detect suspicious activities, and maintain the security and integrity of our platform. With your consent, we may send you promotional communications about new games, bonuses, and special offers available on Elarabet.
Data Sharing and Disclosure
Elarabet takes your privacy seriously and only shares your personal information with third parties under specific circumstances and with appropriate safeguards. We share data with payment processors and financial institutions to facilitate deposits, withdrawals, and payment verification. Gaming software providers and platform operators receive necessary technical information to deliver our slot games and maintain platform functionality. We work with identity verification services and fraud prevention agencies to verify your identity and protect against fraudulent activities. Customer support service providers may access your information to assist with enquiries and technical issues. Where required by law, we disclose information to regulatory authorities, law enforcement agencies, and government bodies. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new owners with the same privacy protections in place. We engage third-party service providers for analytics, marketing, and technical support services, all of whom are bound by strict confidentiality agreements. We do not sell your personal information to third parties for their marketing purposes.
Data Security and Retention
Protecting your personal information is a fundamental priority for Elarabet, and we implement comprehensive security measures to safeguard your data. We employ industry-standard encryption protocols, including SSL (Secure Socket Layer) technology, to protect data transmitted between your device and our servers. All sensitive financial information is encrypted and processed through PCI DSS compliant payment gateways. Our servers are housed in secure data centres with restricted physical access, firewall protection, and regular security monitoring. We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks. Access to your personal data is restricted to authorised personnel who require it to perform their job functions, and all staff members undergo data protection training. We retain your personal information for as long as necessary to fulfil the purposes outlined in this Elarabet privacy policy and to comply with legal and regulatory requirements. The following table outlines our standard data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account plus 7 years | Regulatory compliance and legal obligations |
| Transaction records | 7 years from date of transaction | Financial regulations and audit requirements |
| Identity verification documents | 7 years after account closure | Anti-money laundering regulations |
| Gameplay history | 5 years from last activity | Dispute resolution and responsible gaming |
| Marketing communications data | Until consent withdrawn or 2 years of inactivity | Marketing purposes and consent management |
| Customer support records | 6 years from last contact | Service improvement and dispute resolution |
Once the retention period expires, we securely delete or anonymise your personal data in accordance with data protection regulations. You have the right to request earlier deletion of your data, subject to our legal obligations to retain certain information.
Your Rights and Contact Information
Under UK data protection law, you have specific rights regarding your personal information held by Elarabet. You have the right to access your personal data and receive a copy of the information we hold about you. You can request correction of any inaccurate or incomplete personal data. In certain circumstances, you have the right to request deletion of your personal data, although this may be subject to legal retention requirements. You can object to or restrict certain types of data processing, including direct marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time. You have the right to receive your personal data in a structured, commonly used format and to transmit it to another service provider. You can lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.
To exercise any of these rights or if you have questions about this privacy policy, you can contact our Data Protection Officer through the following channels: via email at [email protected], by post to our registered office address listed on our website, or through the dedicated privacy section in your account settings. We will respond to your request within one month of receipt, although this period may be extended by two further months for complex requests. We may require proof of your identity before processing certain requests to ensure the security of your personal data. Updates to this privacy policy will be posted on our website, and we encourage you to review it periodically. The date of the last update is displayed at the bottom of this policy. Continued use of Elarabet following any changes constitutes your acceptance of the updated privacy policy.